Shipping | The Watch Maker

Shipping and Returns Policy

When placing an order, please note that the estimated assembly process generally takes between 2-3 weeks. Shipping time is between 4-7 days. Watches are handmade and assembled from individual parts, which means that delivery times may not always be exact. Occasionally, the watch may arrive earlier or later than expected.

Shipping

1. Shipping Times: Orders are processed within 2-4 business days from the time of purchase, unless otherwise specified. Shipments are made through reliable couriers to ensure safe and prompt delivery.

2. Shipping Costs: Shipping rates are calculated based on the destination and weight of the order. During checkout, the exact shipping cost will be displayed before confirming the purchase.

3. Tracking: Each order comes with a tracking number that allows you to monitor the shipment status online. Tracking details will be sent via email once the order has been shipped.

4. Delivery: Delivery times vary based on the destination. Typically, domestic deliveries take between 4 and 10 business days, while international shipments may take longer depending on the destination country.

Returns and Refunds

1. Return Policy: We accept returns within 30 days from the delivery date of the order. To be eligible for a return, items must be unused, in their original packaging, and in saleable condition. Any signs of wear or damage may affect the eligibility for return.

2. Return Procedure: To initiate a return request, please contact our customer service with your order number and the reason for the return. We will provide detailed instructions for returning the item.

3. Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

4. Refunds: Once the returned item has been received and verified, we will refund the amount paid via the original payment method. Refunds may take up to 5-7 business days to process.

5. Non-Refundable Items: Some customized items may not be eligible for return or refund. Please check the item specifications before completing the order.

For more information or assistance, please do not hesitate to contact our customer service. We are here to ensure you have a pleasant and hassle-free shopping experience at The Watch Maker.

Warranty

Warranty Coverage: All watches come with a 1-year warranty covering manufacturing defects. The warranty does not cover damage due to misuse or normal wear and tear.
Warranty Claims: To make a warranty claim, contact our customer service with your order number and a description of the issue.

Customer Service

Support: Our customer service team is here to assist you with any questions or concerns. You can reach us via email or phone during business hours.
Feedback: We value your feedback and strive to continuously improve our products and services. Please feel free to share your thoughts with us.

Data Protection: We are committed to protecting your privacy. Personal information collected during the ordering process is used solely for processing your order and providing customer support.
Third-Party Sharing: We do not share your personal information with third parties, except as necessary to complete your order (e.g., shipping companies).

Acceptance of Terms: By placing an order with The Watch Maker, you agree to our store policies and terms of service.
Changes to Policies: We reserve the right to update our policies at any time. Changes will be posted on our website and will take effect immediately.

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